Clients have a sense of satisfaction with the quality of legal services. They also have a perception of the integrity and competency of the Attorney who provides them. The FiveStar System is a client based system which takes into account the intangible nature of legal services.

FiveStarLawyers™ redefines the way Clients learn about the excellence of Lawyers. A new perspective
is achieved by a 360 degree evaluation which focuses on Client ratings among others important criteria. The Five Star approach is a behavioral science method.   It is not intended to replace peer based lists of lawyers who
recommend other lawyers. It is not determined by advertising revenue.

Independent behavioral scientists with expertise in consumer motivation, client choices, values and decision-making designed the FiveStar™ system. Dr. Robert Gordon and the Wilmington Institute Team have studied the attitudes, beliefs and expectations of consumers of legal services for more than thirty years. The Five Star approach will continue to improve over time.